Propex Heaters Warranty Information

Posted by Propex North America on Aug 27th 2025

The Propex heater is a reliable and safe method for heating your vehicle. Propex stands behind its heaters with a convenient warranty on parts and workmanship. The warranty periods are:

HS2000, HS2800, PS2000 Slimline, and PS2000: One year from purchase

HS2211: Three years from purchase

If you are having running issues with your Propex heater, we are here to help. First, read through the articles on our knowledge base. We find that the majority of issues with the Propex heaters are errors in installation.

If you can't find a solution that fits your needs, tech support is via email only, as this most easily allows the consolidation of information and the exchange of photos. Our technical support team will help you through the diagnosis and resolution of your issue. If it is found that your heater needs to be examined and repaired under warranty, we will help you through the process. Our in-house technicians can repair most issues with very little turnaround time.

Verification of purchase will be required for warranty service and is non-transferable.

Terms & Conditions

This warranty covers manufacturing defects of the Propex heater and the original thermostat sold with the unit. It does NOT cover accessories or any damage caused by misuse, improper installation, accidents, exposure to dust, exposure to moisture, improper wiring, normal wear and tear, or damage during travel. Additionally, if a repair to the unit was attempted or completed by anyone outside of our facilities, all warranties will be voided - this includes removing the top case from the unit. All shipping costs to and from our facility will be the responsibility of the customer.

If we receive the unit back as a warranty claim and there is no issue found, the customer will be responsible for a $50 service charge to cover the time we spent bench-testing the unit.