The Propex HS-series heaters are extremely reliable in real-world conditions; however, we have seen instances where a fault code cannot be cleared by the normal reset process. We believe that the main circuit board gets into a kind of logic loop and becomes unresponsive to input. We usuall …

The Propex digital thermostat is a versatile way to control the comfort of your heated space and can be set to display temperature in either Fahrenheit or Celsius. Here's the procedure for setting the display: Disconnect the heater from its power source. Hold both the 'up' and 'down' buttons on th …

If your installation requires a longer length of harness between your heater to your desired thermostat location, Propex North America has an 11-foot harness extension for plug and play functionality. This extension harness will work for the most recent iterations of the HS-2000, HS-2211 and H …

When the Propex HS-series heater encounters conditions outside the parameters for safe operation, the logic circuits on the main circuit board may throw a fault code. This self-diagnostic feature helps protect the user and the heater unit itself and also points the user in the right direction for d …

If your Propex HS-series heater is having issues but no diagnostic fault code is showing on the thermostat indicator light, there are a couple quick diagnostic tools you have in your toolbox. First: Is the ambient temperature warmer than 80F? The upper limit of the Propex thermostat is 80F to limit …

For those wanting to fit their HS2000 or HS2800 to a propane system using a flared fitting rather than the supplied compression fitting, we stock a 1/4" BSPT to 3/8" flare adapter to do the job correctly. Simply thread the 1/4″ BSP thread in the heater connection and you'll be ready to flare …